Smart parking innovations: FAQs

The City is introducing a range of smart technology initiatives to make it easier for motorists to carry out their parking transactions in central Geelong.

Read the answers to common questions about pay-by-plate parking, licence plate recognition technology and our free parking trial in 2P zones, which are all being introduced from 1 December 2019.


Why are you asking for my vehicle registration?
To enable the transition to 30-minute free parking (in 2P ticketed areas) and permit us to fully test and implement changes in our technology prior to full implementation. During this internal testing period from 1 July to 30 November, the back-end technology will be upgraded while the traditional ticket system is still in place.

What will use my vehicle registration for?
Accessing and using registration numbers for compliance purposes is a normal, legally-approved process. Any infringement must always list a registration number. The difference now is that we are linking the registration number with the payment technology to determine payment and overstay, rather than walking from car to car to observe such transactions. We will not be collecting or disclosing any of your personal information.

Why do I no longer need to display a ticket from 1 December?
The technology that is being implemented by the City will eliminate the need for you to display a ticket in your vehicle. This will reduce the environmental impact caused by paper waste and minimise the inconvenience of returning to the car to display the ticket.

What if I enter my vehicle registration incorrectly?
Our officers will use discretion in issuing fines where it appears a genuine mistake has been made. You can lodge an appeal to your infringement if you believe you should not have been fined.

 How do I know how much time I have left?
If you paid using a parking meter, you can check how much time you have left by entering your number plate into any parking meter. If you paid using the app, you can check your remaining time on the app, and top up remotely. 

Can I move my car to another parking bay and use parking credit that has not expired?
Yes, as long as the same tariff applies in both bays.

Why is the 30 minutes free only in 2P zone areas?
The free 30-minute period only applies to 2P zone areas in order to encourage an increase in short-term visits rather than to subsidise long-term parking. The aim is to increase economic activity and to maintain parking turnover, which would not occur in time zones longer than 2P.

How often can I use the free 30 minutes in 2P zone areas?
The free 30 minutes is available once per vehicle per day.

As a Disabled Permit holder do I get the free 30-minute parking in a 2P zone area?
Yes, there is no difference in the allocation of free parking for disabled permit holders.

As a Returned Service Personnel do I get free parking?
The City will continue to support returned personnel who have served in active military service by providing a permit that waives any fees associated with parking in central Geelong.      

How do I appeal a fine if I don't have a ticket?
Parking transaction details are contained in the parking meter software. If you believe you should not have been fined and lodge an appeal, our Internal Ombudsman will be able to access saved information about the parking transaction for your vehicle registration to review your appeal. 

How can I pay for my parking?
You will continue to have multiple options in paying for your parking session; coins, card and app.

What pay-by-phone apps can I use to pay for my parking?
The current app, EziCom, will continue. A new app, by EasyPark, will be available from 1 December 2019. Find FAQs for EasyPark's app here






Page last updated: Monday, 18 November 2019

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