After hours emergency service

Our after hours emergency service number is 03 5272 5272. You can call this number 24 hours a day on weekends and public holidays, and outside business hours on weekdays. 

If you notice a public hazards or an urgent safety issue please ring.

Please note that this service an emergency service and shouldn't be used for general enquiries that can wait for the next business day.

Note: If you require assistance from the police, fire brigade, ambulance or state emergency services, dial 000.

Being one of the largest municipalities in Australia, we recognise the need for residents and visitors to have access to this type of service in the interests of public safety.


Departments providing after hours service

There are five Council departments on the after hours emergency service:

  • Building department (Building Surveyor)

  • Local laws and traffic

  • City services (operations)

  • Environmental health officer

  • Facilities maintenance (Council owned halls, buildings etc)

Each department has a nominated duty officer who is placed on a rotated 24-hour callout period for seven days. All Duty Officers are equipped with a mobile phone and pager so they can be contacted at all times.


After hours process

When you call our after hours emergency service, state the nature of the emergency and provide accurate information, the relevant duty officers will be paged. They will contact you to confirm the situation and determine the most appropriate course of action required.

Thunderstorms producing heavy rain or strong winds can result in high call volumes which can delay the duty officer contacting you. Remain calm and patient - you will be contacted as soon as possible.


Examples of listed emergency functions

There are three levels of action that will be taken depending on the severity of the situation:

  1. the duty officer is contacted - if the nature of your call is listed as an emergency for immediate action

  2. a referral email is sent to the City - your details are taken and e-mailed; we will action your request on the next working day

  3. advice - alternative arrangements are in place to advise you.

Not all requests are classed as an emergency, therefore if the after hours emergency service carrier cannot locate a reference listed similar to your request then you will be advised as such and we will receive a referral e-mail.





Page last updated: Monday, 25 September 2017

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