satisfaction in the City of Greater Geelong has risen across all key areas, an
independent survey has found.
The 2019 Local Government Community Satisfaction Survey revealed the City had experienced a
positive lift in public sentiment in all seven core performance measures.
The biggest recorded
increases were seen in sealed local roads (up 10.2 per cent) and community
consultation (up 10 per cent).
such as the Roads to Success program, which have cut response times to repair
potholes in half, have helped improve the public’s perception.
with community consultation lifted on the back of live streaming of council
meetings and the direct engagement in local areas through Community Focus
The City has
also focused strongly on being more accessible and inclusive in its
consultation efforts with the community.
is reflected in our Clever and Creative vision and our 2018-2022 Council Plan,
which details how we are putting our community first.
were happier with the City’s overall performance, with the index score up from
54 in 2018 to 58 this year.
found the City was above or equal to the average ratings for regional centres
in the majority of core measures, including overall performance and overall
The regional centres group comprises Greater
Bendigo, Greater Geelong, Horsham, Latrobe, Mildura, Wangaratta, Warrnambool
The City was
also above or equal to the statewide average for overall council direction, advocacy,
making community decisions and customer service.
The survey was
co-ordinated by the Department of Environment, Land, Water and Planning, on
behalf of Victorian councils.
It was carried
out by independent group JWS Research during February and March this year.
CEO Martin Cutter
We have done a
lot of work in recent years to improve our efficiency and effectiveness and it
is pleasing that the community has seen the value of that across the board.
We will use the
feedback to focus over the next year on making further improvements that better
meet the community’s needs.